This privacy statement discloses the privacy practices for The Meat Block.

Online Purchases and Transaction

The Meat Block is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. The Meat Block collects information from our users at several different points on our website.

Deliveries

You are responsible for inspecting all Products you receive from us for any damage or other issues upon delivery. In addition, you are solely responsible for determining the freshness of the Products you receive. You should always inspect your delivery to confirm that the Products arrive refrigerator cold, meaning below 40° F as measured with a food thermometer. In the unlikely event that such temperature zone is above 40°F, or you have any other reason to believe that any other Product in your delivery is not suitable for consumption, contact us at 1-231-773-0224.

To maintain the quality and integrity of the Products, we recommend that you immediately refrigerate all perishable Products upon delivery and follow the U.S. Department of Agriculture’s (“USDA”) instructions on refrigeration and food safety, which can be found here. From the time of delivery, the condition and consumption of the Products are solely at your risk, and you are solely responsible for the proper and safe washing, handling, preparation, storage, cooking, use and consumption of the Products following delivery.

We recommend that you follow the USDA’s instructions on safe food handling, which can be found here. We also recommend that all cooking instructions be followed and that you use a food thermometer to ensure that all meat, poultry, seafood and other applicable items are cooked to the USDA’s recommended internal temperatures, which can be found here. Failure to follow safe food handling practices and temperature recommendations may increase the risk of foodborne illness. In addition, pregnant women, young children, the elderly and individuals with compromised immune systems should follow the U.S. Food and Drug Administration’s recommendations on food consumption for at-risk groups, which can be found here.

If you are not at home when your delivery arrives, the courier will generally leave the package for you at your door. Our Products are frozen and individually packaged and labeled, the Products are placed inside boxes that feature inbuilt insulation specially designed to keep meat within the optimal temperature range, with dry ice if necessary. The amount of dry ice is calculated based on your geographic location/guaranteed courier delivery time. When retrieved on the delivery date, dry ice may be completely evaporated. Your Order will typically remain cold and fresh for several hours, but depending on the season and temperature in your geographic area at the time of delivery, advance planning by you should be made for proper storage of your Products prior to consumption. In certain areas, you may be able to provide additional delivery instructions when setting up your ButcherBox account, such as requesting that your delivery be left with a doorman or neighbor. Any individual at the delivery address who accepts a delivery from us is presumed to be authorized to receive such delivery. In cases in which you have designated an alternative receiver, such person shall accept the delivery under all of the same terms and conditions that would apply had you accepted the delivery yourself. In the case of inclement weather or other events beyond our control that interfere with our ability to deliver your Order, we will attempt to deliver your Order as soon as reasonably possible. In the event of a courier delay, please inspect the contents carefully and email support@butcherbox.com or call (855) 981-8568 immediately with any concerns (attaching photos for review). In some cases, delivery may occur prior to the scheduled delivery date. In the event that timely delivery of your Products is not feasible, we will cancel your delivery for the period so affected and issue you a credit or refund of the purchase price for that delivery.

No Resale

You are not permitted to resell or otherwise use the Products for commercial purposes.

Returns and Refunds (Standard Return/Refund Policy).

We are shipping perishable Product(s) and therefore are not able to accept returns. Unlike items that have a longer shelf life, items that are perishable cannot be restocked or resold.

If you are not completely satisfied with your Meat Block products, please contact us at 1-231-773-0224. We will happily review you your Order and any reported issues and offer a replacement of the Product in question, credit towards your next box, or a partial/full refund. Since we are not able to physically access the Product, we may ask that you provide photos of the Product label and damage reported. Due to the perishable nature of our Products, we cannot guarantee the condition of the delivery if the address is incorrectly entered, if a change of address isn’t updated prior to the Bill Date, if an address is altered while in transit, or if you are unable to retrieve the Order on the guaranteed delivery date and did not notify us prior to the Order Bill Date.

When placing your Order, please enter your shipping address carefully to ensure accuracy and review your receipt/account for any errors. If you enter the shipping address incorrectly or move please call 1-231-773-0224 immediately for correction or correct it via your account.

If your Order is returned to us because of an incorrect address provided or refusal of delivery when shipped according to our Terms, we must dispose of the contents and you will not be refunded. In the event an Order is delivered late due to an incorrect address or if you are unable to retrieve on the delivery date without prior notification and thawing/damage occurs, you will not be refunded.

Cancelled Orders

You are liable for any orders placed or charges that incur prior to the cancellation request. If the request for cancellation is made after your Order Bill Date, the request will be processed for the next scheduled Bill Date.

Damaged Products

Courier Damaged Products. While we would love to see every delivery arrive on time and without issue, delays or damage can occur once the package is in transit via the courier due to events that are out of our control (such as inclement weather, accidents, etc). In the event of damage caused by improper handling or late delivery, we are happy to file a claim and replace the shipment. We ask that you please email support@butcherbox.com or call 1-231-773-0224 within seven (7) days of receipt, provide a description of the damage, and a photo(s) of the Order in the state it was received. Claim filing is time sensitive and photos are required in order to show proof of damage. Filing a claim does not guarantee a refund. ButcherBox will review your claim and determine accuracy in its sole discretion.

Damaged Products (not courier related). In the event of damage, we ask that you please call 1-231-773-0224 within seven (3) days of receipt, provide a description of the damage, and a photo(s) of the Order in the state it was received. We will happily review you your Order and any reported issues and offer an appropriate resolution which may include replacement of the Product in question, credit towards your next box, or a partial/full refund. Since we aren’t able to physically access the Product, we may ask that you provide photos of the Product label and damage reported.

Information Collection and Use

The Meat Block is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. The Meat Block collects information from our users at several different points on our website.

Website Registration

In order to use some features of this website, users must first complete the registration form. During registration, users are required to give their contact information (name and e-mail address). This information is used to contact users about the topics on our site for which they have expressed interest and to enable users to retrieve lost passwords. It is optional for the user to provide demographic information (mailing address, position, technical skill, etc.).

Cookies

The Meat Block uses cookies to remember if users have logged in while on our site. This allows website users to avoid logging in more than once, thereby saving time. Users have the option of disabling or not accepting cookies by changing the preferences on their browsers*. If users opt to disable cookies, they will still be able to use our website. However, they will not be able to use some functionality or post to the message boards. No personally identifiable information (e-mail address, name, etc.) is collected with the cookies that we set. Accepting cookies while on the The Meat Block site will not put the user at risk for marketing to other sites. *Different browsers have different cookie settings. With Netscape, you can ask the browser to allow, warn you, or completely disable cookies. Internet Explorer has an additional feature where you can specify different settings for different security zones. You can choose to allow websites to create cookies for you in your “trusted sites” (like The Meat Block), to warn you before you create them in your local Intranet zone, and to give you an option to never allow them in a “restricted zone.” See the “Help” section of your particular browser for more information on working with cookies.

Web Statistics

We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use for reporting and sponsorship purposes. IP addresses are not linked to personally identifiable information.

Links

This website contains links to other sites. Please be aware that The Meat Block does not claim any responsibility for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this Website.
Security
This website takes every precaution to protect our users’ information, and we have security measures in place to protect the loss, misuse, and alteration of the information under our control.

Surveys

Occasionally, our site requests information from users via Web surveys. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include demographic data (such as zip code and age), but nothing that can identify any individual person will be collected. Survey results will be used for purposes of monitoring or improving the use and satisfaction of this site.

Choice/Opt-in

Our users are given the opportunity to “opt in” to newsletters and site update e-mail messages. To unsubscribe from mailings, please see that section above. To unsubscribe from any updates, users can use the “edit my profile” link from their homepage. To avoid receiving certain topic updates, the user can simply deselect the topics and select the “modify” button. Notification of Changes If we decide to change our privacy policy, we will post those changes on our home page so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by e-mail. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

The Meat Block Cybersecurity Insurance Risk & Rating Statement

Understand the principles, methodologies and processes behind how cybersecurity insurance ratings work is important to The Meat Block and our clients. Understanding the ever-changing landscape of vulnerabilities and having plans to improve our hosting services over time is always a high priority. Click here for a generalize FAQ’s for inclusion in our clients cybersecurity reports in regards to hosting with The Meat Block.